Disclaimer = Contact us before opening a return. If something you bought came damaged contact us with-in 24 hours and send us photos of the item. All items are "as-is". Please inspect pictures and read the description/condition carefully. Items are heavily discounted due to their "as-is" condition. We do only BASIC testing on items (do they turn on or not). We do not know passwords or logins so the buyer is responsible to troubleshoot the device as needed.